We guarantee that all our items are verified by our quality control department before they are being shipped. If you happen to receive a defective item, please contact us at customerservice@theofficialhush.com specifying your order number and item code, including photo(s) so that we can assess the defect. 

Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items. 

Unfortunately, it is not possible to add items to an already completed order. 

In case the package does not arrive or there are items missing, you must keep the packaging so that we can establish what transpired. 

Any dispute regarding damages, missing items, or delivery to the wrong address must be communicated to Hush within seven (7) business days from the delivery date as shown on the courier’s website, otherwise, it will not be accepted.

Only orders that have not been processed can be cancelled.

To request for an order cancellation, please contact our customer service at the following email: customerservice@theofficialhush.com

Refunds when item is unavailable:
We will firstly contact you for an alternative replacement item that is acceptable to you. Shall the replacement item be unacceptable to you, we will process the refund as soon as you receive a confirmation email from us. It may take up to fourteen (14) business days for the refund to be visible on your account, due to bank processing time.
 
Cancelled orders:
The refund will be processed as soon as you receive a confirmation email. It may take up to fourteen (14) business days for the refund to be visible on your account, due to bank processing time.

Unfortunately, it is not possible to change a completed order.

The promotions are valid for a limited time period only and cannot be used in conjunction with any other promotions. Hush reserves the right to end promotions or change the terms and conditions of such promotion at any time, without prior notification.

If you have made a purchase using a discount code and would like to refund a product, the value of any discount code will not be refunded or credited back.